Cancellation Policy

Scope This policy applies to all services included in the Special Rates, i.e. on-site consultations, group courses and workshops. The aim is to ensure transparency and clarity on the booking, payment and management methods of travel. Travel, Food and Accommodation Distance Within 100 km: Travel is included in the price of the service. Distance Over 100 km: Travel: Calculated based on the distance from the starting point, with an additional rate of €0.50/km to cover travel costs. Food and Accommodation: Paid by the customer. Food: Reimbursement of expenses for meals, upon presentation of receipts (no more than €50 per meal per person of the staff) Accommodation: Reimbursement of the agreed accommodation (3-star hotel or equivalent or higher category). Booking Methods Mandatory Advance Payment: 30% of the total upon confirmation of the service (via one of the methods on the Site). Final Balance: Group Consultations and Courses: Balance on the day of service provision. Multi-day Packages: 50% at the first session, balance at the end of the last day. Modification or Cancellation Policy Booking Changes: Can be requested up to 7 days before the scheduled date, without additional costs. Cancellations: Cancellations made within 14 days of the service date will result in the loss of the deposit paid. Beyond this deadline, payment of 50% of the total cost will be required as compensation. Receipt and Expense Reimbursement All payments will be documented via an occasional service receipt. Reimbursements for travel, food and accommodation will be reported separately on the final receipt. Delivery Conditions The service will be provided exclusively upon completion of the required deposits and balances. Any changes to the location, times or duration of the service must be agreed in advance. This policy is designed to protect both parties and ensure a professional and satisfying experience.

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